Frequently Asked Questions

Why is there no $1.00 Product like in America?
The Australian products include Shipping, Handling & Tax whereas the American products do not, in addition to the currency exchange rate being different between the USA & Australia. 

Is there a shipping fee and tax rate?
Shipping is FREE Australia-Wide & GST is already included on all prices. Shipping for New Zealand residents is only +1.00. All prices are displayed in AUD. 

Can I purchase Bobby Pins and Hair Ties without signing up?

Unfortunately not; If you want to upgrade, downgrade or cancel your subscription we need to have your subscription details on file. But remember; you can change or cancel your membership at any time.

Is there a lock-in contract?
There isn't one! We have no minimum contract. We pride ourselves on our product and you have free reign to cancel your subscription at any time.

Are there cancellation or sign-up fees?
Nope. None at all. Whether you're getting on or off the Dollar Hair Co. train, there are no added fees.

How do I change my shipping address?
Simply login in by clicking on the user icon under our logo, then click on the relevant tab and follow the prompts.

How do I cancel my subscription?
We’re not sure why you ever would. However if you insist, as above: Log in, Click on the ‘My Subscription’ tab and confirm your cancellation.

How often do you ship and ETA for delivery?
We ship the next business day for your initial purchase! Followed by monthly shipping on the same day as your initial transaction. Delivery time is approximately 2-6 business days depending on your location in Australia + 1 business day for New Zealand residents subject to post office delay and international customs outside of Dollar Hair Co.'s control. All shipping excludes public holidays. 

Do you accept PayPal?
Sorry, we don't accept PayPal at this time, only major credit cards including Visa, Mastercard and Amex.

Where did our $2 product go?
Australia post increased their price of shipping and we could no longer viably send the $2 packs on a monthly basis. As a result, we added a frequency option, where now you can select $4 Hair Ties/Bobby Pins (double the product) sent every second month (essentially, $2 a month). 

How does the First Month Free / Try it Free promotion work?
If you are lucky enough to receive the code for our First Month Free or Try it Free promotion, your first month is absolutely free! The following month you will be charged for your next shipment on the same date as your initial order. It's that simple! Cancel anytime. No strings attached. Limit 1 per customer.